Welcome to Secret Holds catalogue and shop page.

Terms & Conditions which regulate product purchases on https://secretholds.com Please read the following carefully:

  1. General conditions of Sale

These general conditions of sale govern the terms and conditions of sale of the products marketed on the website https://secretholds.com website of the brand Secret Holds of company “FIDES ENGINEERING SP. Z O.O.”, with registered office; Młynarska 42/115, 01-171 Warszawa, operational headquarters; . Phone +48 511165161, VAT number PL5272923804, registered in the Companies Register of KRS 0000833241
All contracts for the sale of products by Secret Holds brand managed by Company are governed by these conditions, which form an integral and substantial part of each proposal, order and confirmation of the purchase order of the products.
By “Customers” this defines the individuals who act for purposes unrelated to their professional or entrepreneurial activity. The aforementioned sales contracts concluded online are governed, for what is not foreseen in the present general conditions by polish law and specifically legislative on the protection of consumer laws from(Dz.U. 2014 r. poz. 827 with changes (implementation of the directive 97/7/CE on the protection of consumers in respect of distance contracts) and the Polish Civil Code. Administrator of data remains under “FIDES ENGINEERING SP. Z O.O.”, with registered office; Młynarska 42/115, 01-171 Warszawa, contact as above and by e-mail: info(at)secretholds.com

2) Products and Sales Prices

Unless otherwise indicated, the prices of products published on the website https://secretholds.com are expressed in polish zloty PLN or euros (€) and must be inclusive of VAT, but do not include delivery costs unless otherwise indicated.

The prices of the goods presented on the website https://secretholds.com may be modified without notice. Goods purchased are billed based on the price on the day of purchase (the order sheet acting as proof).
Competent staff is available for any clarification on the products purchased at the following email address: info@secretholds.com

3) Orders and Invoices

The customer can only purchase the products in the catalogue and viewable online at https://secretholds.com as described in the relevant information sheets.

The availabilities of products indicated on the site are true, but in no case do they represent a contractual obligation. The correct receipt of the order is confirmed by Secret Holds by an email reply, sent to the e-mail address communicated by the user. The email message includes the details of the order (of the products ordered) and the data entered by the user, who undertakes the responsibility to verify its correctness and to promptly communicate any corrections, according to the procedures described in this document.

On average Secret Holds takes thirty working days to process the order of and deliver the ordered products to the respective couriers.
The fiscal documentation relating to the products ordered will be issued by Secret Holds at the time of dispatch of the products to the customer and sent to him via email or in paper along with the purchased item. If the Customer is a VAT license holder and wishes to receive an invoice in his own name, he must indicate this request when ordering.

4) Method of payment

The customer can pay for their purchases by sending a bank transfer by selecting “Bank Transfer” as the payment method. They will see the necessary bank details displayed to make the transfer. Please note that the customer’s payment must be made within 3 days from the order date, otherwise the order will be cancelled, in order to avoid keeping hold of the products for extended periods of time.
The bank transfer must be addressed to:

N.B. In the reason for the transfer you must indicate the product’s “order number” that will arrive via confirmation email sent by Secret Holds (see 3. Orders and Invoices).
Once payment is received at the registered bank of Secret Holds., the order will be processed. There are no additional fees incurred for payment by bank transfer.

5) Method of Shipping and Delivery of Products

Shipping costs are automatically calculated by the system.
Deliveries are made by express courier and normally take place within 48 hours for Polish deliveries (except remote or disadvantaged places) and in 4 working days for countries of the European Union from the time of order confirmation and its execution, and delivery to the courier, unless otherwise indicated.
Unless otherwise indicated, all deliveries are made via road transportation.
Special terms and conditions of delivery, if necessary, must be agreed in advance between the Customer and Secret Holds and accepted by Secret Holds.
The courier standard procedure is to make two delivery attempts after which the shipment will be in storage. Any costs of storage are charged to the customer, thus the customer is encouraged to always be available or provide an alternative address.
The customer is urged to always indicate clearly the name that the courier will find on the bell to avoid unsuccessful delivery attempts, to whom it may concern. Please provide all the details necessary for delivery.

Goods can only be delivered in the countries and territories of the European Union listed in section of the checkout process. It is the Customer’s responsibility to ensure that he is capable of receiving the shipment.

6) Product warranties

Secret Holds guarantees only the material integrity of the products at the time of delivery. Any defects must be reported by the customer, under penalty of forfeiture, no later than ten days from the date of delivery, then the customer will be entitled to replace any damaged products upon return of the same Shipping costs necessary for the replacement of defective products, and those for the return of the product to the customer will be borne by Secret Holds

In this regard, Secret Holds recommends the customer to always check the integrity of the package at the time of product arrival, and if there are clear signs of damage to the integrity accept the package “With reserve”, after receiving, the customer should verify that the product at its interior is intact or not, and in this second case contact Secret Holds immediately.

7) Right to refund

According Dz.U. 2014 r. poz. 827 with changes, which regulates the subject of distance contracts, i.e. carried out outside the business premises, the Customer has the right to withdraw from the purchase contract and refund the products ordered, without any penalty and without specifying the reason, within the term of 14 (fourteen) working days from delivery of the products, by sending an email to info@secretholds.com.

All refunds must be directed to the following address: Secret Holds – Fides Engineering Sp z o.o. Krakowiaków 80/98, 02-255 Warsaw, Poland
Once received the products (and verified their integrity) Secret Holds will, as soon as possible, credit the cost of the refunded products (as indicated on the invoice) to the customer, withholding the amount of shipping costs that will remain permanently charged.

Secret Holds will reject any returned product not packed.
The right of withdrawal is totally lost if the returned product is not returned as it was sent.